Security System Maintenance Packages
Regular maintenance is essential to keep your security systems compliant, reliable and performing at their best. SecureSense provides structured, professional maintenance packages for Access Control, CCTV, and Intruder Alarm Systems, tailored for commercial and industrial environments.
Choose from Bronze, Silver or Gold depending on the level of support your site requires.
MAINTENANCE PACKAGES
We offer a range of specialized services tailored to meet your individual needs.
BRONZE – Essential Cover
Starting at
£6.00 per month
• 1x annual maintenance visit
• 24 Hour Emergency Response
Access Control
• Basic system health check
• Firmware version check
• Door hardware inspection
• Controller panel visual inspection
• Basic reporting
• Email support during business hours
CCTV
• Camera lens clean & focus check
• Recorder health check
• Hard drive SMART test
• Firmware version check
• Basic reporting
Intruder
• Panel health check
• Detector test (PIRs, door contacts, etc.)
• Battery test
• Bell box test
• Basic reporting
SILVER – Standard Cover
Starting at
£15.00 per month
Everything in Bronze, plus:
• 2x annual maintenance visits
• 8 Hour Emergency Response
Access Control
• Full controller diagnostics
• Card reader performance testing
• Battery testing & replacement (labour included)
• Minor adjustments & fixes included
• Priority response for faults
• Full maintenance report with recommendations
CCTV
• Full camera performance test
• Network & bandwidth check
• Recorder firmware updates
• Minor adjustments included
• Priority response for faults
• Full maintenance report
Intruder
• Full zone testing
• Panel firmware updates
• Minor adjustments included
• Priority response for faults
• Full maintenance report
GOLD – Premium Cover
Starting at
£99.00 per month
Everything in Silver, plus:
• 2x annual maintenance visits
• 4 Hour Emergency Response
Access Control
• Full lifecycle & obsolescence reporting
• Firmware upgrades included
• Remote support included
• Out‑of‑hours support option
• Annual system optimisation review
• Discounted callout rates
CCTV
• Remote diagnostics included
• Camera repositioning (minor) included
• Out‑of‑hours support option
• Discounted callout rates
Intruder
• Remote diagnostics included
• Out‑of‑hours support option
• Annual system optimisation
• Discounted callout rates
WHAT’S INCLUDED IN EVERY PACKAGE
✔ Professional, clean, compliant maintenance
✔ Detailed reporting for your records
✔ Recommendations for upgrades & lifecycle planning
✔ Support from an engineer with 20+ years’ experience
✔ Clear communication & reliable service
OPTIONAL ADD‑ONS
Available for any package:
• Out‑of‑hours support
• Remote monitoring setup
• System lifecycle & obsolescence reporting
• System upgrade planning
• Additional maintenance visits
• Emergency callout cover
Choose the Right Maintenance Package for Your Business
Whether you need essential annual maintenance or full premium support, Securesense provides reliable, professional and technically sound security system care.